DELIVERY TIME FRAME
Estimated Delivery Timetable
Melbourne Metro 1-2 Business days
VIC Regional, Sydney Metro, Adelaide Metro, Canberra 2-3 Business Days
Brisbane Metro, Tasmania, NSW Regional, SA Regional 3-4 Business Days
QLD Regional 4-5 Business Days
Perth Metro, QLD Far North 5-7 Business Days
NT, WA Regional 6-7 Business Days
WA Remote 7-9 Business Days
NT Remote 13-14 Business Days
Christmas, Coco & Norfolk Island Est delivery time is not available
Orders (payment received) by 2 pm AEST are normally dispatched on the same day. All the orders will be dispatched within 24 hours once payment has been approved.
You will be notified via an email with your unique Tracking Number and delivery details. You will also receive the Carrier’s details and their estimated transit time to your address. Be sure to check your junk/ spam folder in case it lands there.
National Express Delivery
Order (payment received) by 2 pm Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer. Please contact our customer service team for the express delivery cost by sending email to [email protected] or online chat with our friendly team.
Click and Collect (Local pickup)
You will be notified via an email when your order is ready for pickup which usually takes 1-2 business days. For Click and Collect orders, please have your order reference number ready and follow instructions in your email.
Delivery is currently available in Australia only. International delivery is not available. Delivery for fragile items to remote areas in Australia might be kindly declined for your benefit. Please contact us on [email protected] to inquire about a special order.
SIGNATURE ON DELIVERY
In order to successfully deliver products to you, we require a signature on delivery unless you give authority to leave notice before the shipment. If no-one is available at the delivery address or there is limited access to the delivery address, a card will be left advising information for re-delivery or collection.
RETURN TO SENDER AND LOST PARCELS
WillBBQ.com.au does not take responsibility for returned or lost parcels that
a) are incorrectly or insufficiently addressed;
b) delivery attempt made, card left and notification email sent, but no response received.
Where the address is confirmed as correct for a lost parcel, we will launch an investigation with the courier company. WillBBQ.com.au
cannot resend goods or provide any kind of reimbursement until the investigation is finalized. When the parcel was determined as lost, a replacement or refund will be sent.
At the time of shipment delivery, the recipient’s obligation is to evaluate the parcel.
At the presence of the courier:
After courier has left: