DELIVERY COST

• Flat rate (Standard Delivery)
• Free postage (Standard Delivery)
• Express Rate (Express Delivery)
• Click and Collect (Local pickup)

DELIVERY TIME FRAME

• 95% of our orders are dispatched the next business day once payment has been approved. You will be notified via an email with your unique ‘Tracking Number’ and Delivery details. You will also receive the Carrier’s details and their estimated transit time to your address. We will send you an email if there is an issue with your order. Be sure to check your junk/ spam folder in case it lands there.

Standard Delivery  

Estimated Delivery Timetable

Melbourne Metro 1-2 Business days

VIC Regional, Sydney Metro, Adelaide Metro, Canberra 2-3 Business Days

Brisbane Metro, Tasmania, NSW Regional, SA Regional 3-4 Business Days

QLD Regional 4-5 Business Days

Perth Metro, QLD Far North 5-7 Business Days

NT, WA Regional 6-7 Business Days

WA Remote 7-9 Business Days

NT Remote 13-14 Business Days

Christmas, Coco & Norfolk Island Est delivery time is not available

 

Orders (payment received) by 2 pm AEST are normally dispatched on the same day. All the orders will be dispatched within 24 hours once payment has been approved.

You will be notified via an email with your unique Tracking Number and delivery details. You will also receive the Carrier’s details and their estimated transit time to your address. Be sure to check your junk/ spam folder in case it lands there.

National Express Delivery 

Order (payment received) by 2 pm Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer. Please contact our customer service team for the express delivery cost by sending email to [email protected] or online chat with our friendly team.

Click and Collect (Local pickup)

You will be notified via an email when your order is ready for pickup which usually takes 1-2 business days. For Click and Collect orders, please have your order reference number ready and follow instructions in your email.

DELIVERY DESTINATION:

Delivery is currently available in Australia only. International delivery is not available. Delivery for fragile items to remote areas in Australia might be kindly declined for your benefit.  Please contact us on [email protected] to inquire about a special order.

SIGNATURE ON DELIVERY

In order to successfully deliver products to you, we require a signature on delivery unless you give authority to leave notice before the shipment. If no-one is available at the delivery address or there is limited access to the delivery address, a card will be left advising information for re-delivery or collection.

RETURN TO SENDER AND LOST PARCELS

WillBBQ.com.au does not take responsibility for returned or lost parcels that

a) are incorrectly or insufficiently addressed;

b) delivery attempt made, card left and notification email sent, but no response received.

Where the address is confirmed as correct for a lost parcel, we will launch an investigation with the courier company. WillBBQ.com.au

cannot resend goods or provide any kind of reimbursement until the investigation is finalized. When the parcel was determined as lost, a replacement or refund will be sent.

RECIPIENT’S OBLIGATION

At the time of shipment delivery, the recipient’s obligation is to evaluate the parcel.

         At the presence of the courier:

• Point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation.
• Your signature confirms that the content of the parcel has been delivered without damages.
  • •  

         After courier has left:

• If you found the content of the parcel is damaged which you didn’t notice at the presence of courier, please keep the damaged content as well as all the packaging. Contact us immediately within 24 hours with photos of the damaged item and we will provide information for parcel insurance claim. If the parcel was delivered by Australia Post, the addressee will need to go to the Post Office to claim the insurance.
• Where the shipping address is a PO box, please collect them ASAP and check the content before you leave the post office. If you found damages of the content, please leave the content as well as all the packaging at the office and ask the staff for a Customer Service Complaint Form to claim insurance for your damaged content. We will arrange refund or replacement after received your reference number of the insurance claim.
• If the recipients can’t fulfil their obligations we won’t be able to process a full refund for their purchases, However, a partial refund may be made at our discretion.